Chuck E. Cheese

Reviews

• Jarrod F.

  star star star star_border star_border 15 September 2026

  I'm giving this place the benefit of the doubt. This is a relatively large gaming space with a lot of options for the kiddies. The games are new and most of them seemed to work fine. I saw a manager working, which was a good sign and I really like how Chuck E Cheese himself comes out and does a little performance. My daughter and her friends love that. They also stamp your hand and your kids' hands when you walk in the door which is a nice safety measure.  And hey, its pizza and games. You can't go wrong, right? Its like a child's fantasy..
  
  The one problem is that its also "Baltimore City's Chuck E Cheese"... or so it would seem. We were there on a Sunday evening for a friend's birthday and it was VERY crowded and 80% of that crowd is not the kind of people I would ever want to share a space or associate with. Their nasty, rude, gross and they smell bad (like a particular plant). I was literally high after an hour of being around them.
  
  But aside from the bad visuals, I think going here on a weekday morning is probably quiet a pleasant experience. Its the "people" that go here that are the problem.. the ones that act like wild hyenas and throw trash everywhere while their 10 kiddies steal tickets and run without supervision. But that's not Chuck E Cheese's fault at all so they can't be blamed. My suggestion.. go here in the mornings and avoid the weekends.

• Renee B.

  star star star_border star_border star_border 13 September 2026

  I am already not a fan of places like this. Let's say after my experience here I still have no desire to return. Service was poor.  The food ordered took forever to come and then it was cold. The place was pretty dirty. Soda machine area was nasty as well as the play area. Let me guess the clean up person must have been off this day. I only came thinking this would allow my grandson to have some fun but, now I have pray that with all the germs in that place that he does not get sick. You don't have to worry about me returning to this place.

• Samantha P.

  star star star_border star_border star_border 10 September 2026

  A very unwelcoming staff. I wish I knew the name of the girl greeting people at the door, because she was the only friendly face there. We purchased a card at the front and both associates were extremely rude and unprofessional. The game took our credits but didn't work and when we tried to ask for assistance we were told to wait and nobody ever showed up. What a bummer, this used to be a fun place to be able to take your kids.

• Shannon A.

  star star star star star 5 September 2026

  By far the best Chuck E Cheese in the Baltimore! Brand new in March of 2015. Immaculately clean (unlike the sticky everything at other locations), friendly staff, brand new games you can't find at other locations, and extremely light crowds! (Though that will probably change once the word gets out!) Tips: Bring coupons from the newspaper for huge savings. Tickets can be bought at one cent a piece towards prizes.

• Candyce B.

  star star_border star_border star_border star_border 1 September 2026

  This was the worst experience EVER!!!!! I have never been so upset about the customer service, OR LACK THERE OF. The employees left a lot to be desired. I will sincerely try never to come back to this location. first off, when we got there, only one girl was working the cashier and the ticket section so we had to wait about 15 minutes to even order and pay. then when we were seated at a table not marked RESERVED, we were asked to move because it was reserved even though nothing was posted. Then after we moved to another table in the back, I noticed no one was seating at that table the entire time that my party was there. We felt like we were not wanted there.
  Then I went back to the cashier to ask for a salad bar to go before I left. she helped a lady and her children in line before me. Wen it was my turn, she said hello, I said hi as I was walking up to the register. Before I could say what I wanted, She then proceeds to turn and talk to two other employees about how she needed to save her money because she trying to buy a car and she need to afford the insurance..... all while I'm just standing there waiting to order my salad. They never turned to take my order ever though they were standing right in front of me. As my fury rages on, the girl from the ticket counter finally walked over and took my order while the other three continued to watch my transaction and converse. the level of professionalism is non existent.
  the Chuck E character that comes out for birthdays was so pathetic and pitiful because he was acting like he didn't want to be there at all and he was not interacting very much with the kids.
  Some of the games were broken with no out of order signs posted and still taking our money. They replayed the same music videos over and over.
  
  I conclude by saying 1 star is only my selection because I cannot pick zero stars in order to make my review. I was thoroughly disappointed and they have lost a customer.